Since 2010
Your Questions, Answered with Care
Everything about orders, materials, customization, ring sizing, and care — all in one place.
Do you deliver across the UAE? +
Yes, we offer reliable delivery across the UAE, with each order carefully packaged to ensure your jewelry arrives safely and in beautiful condition. Delivery timelines may vary depending on your location and whether your piece is ready to ship or made to order.
How long does it take to process and deliver my order? +
Each order is carefully prepared to reflect our quality and craftsmanship standards. Processing times may vary depending on the piece and the level of personalization involved. Some personalized jewelry orders may be completed on the same day, while others may require additional time for crafting and finishing. Once ready, delivery across the UAE usually takes 1 to 5 business days, depending on your location. We will keep you informed throughout the process for a smooth and reassuring experience.
Will I receive confirmation once my order has been shipped? +
Yes, once your order has been shipped, you will receive a confirmation update from our side. After dispatch, the delivery team will also remain in contact regarding your shipment. If you have any questions at any stage, our support team is always here to assist you.
What languages can I use for personalized jewelry engraving? +
We offer personalization in multiple languages to make your jewelry truly meaningful. You can engrave names, initials, or messages in English, Arabic, Urdu, Hindi, Bengali, Gujarati, and more. This allows you to create a piece that reflects your identity, culture, or a special memory
Do you offer custom jewelry and personalized made-to-order pieces? +
Yes, we offer custom jewelry and personalized made-to-order pieces for clients looking for something meaningful, elegant, and uniquely their own. Whether you want a special engraving, initials, a name, a date, or a bespoke design created around your idea, our team is here to help you create a piece with personal value and timeless appeal. To explore the process, available customization options, and design guidance, please visit our Custom Order page.
What materials are used in Alqismat jewelry? +
We primarily use 925 sterling silver, along with options for 18K or 22K gold plating, rose gold plating, white gold plating. with also premium options available in solid gold 18k ,22k & platinum.
How can I find my correct ring size before ordering jewelry online? +
Finding the correct ring size before ordering is important for comfort, fit, and everyday wear. Our ring sizing guide is designed to help you measure accurately at home and choose your size with more confidence when shopping online. For full instructions, sizing support, and practical tips, please visit our Ring Size Guide page
Do you offer ring resizing services for rings I already own? +
Yes, we offer ring resizing services for suitable rings, including selected rings you already own. Whether a ring can be resized depends on factors such as the design, metal type, stone setting, craftsmanship, and current condition of the piece. For full details about ring resizing eligibility, the assessment process, and available support, please visit our Ring Resizing Services page.
Can I return or exchange my order? +
Our return and exchange policy depends on the type of jewelry ordered and whether the piece has been personalized, engraved, or custom made. Because some items may have different eligibility conditions, we recommend reviewing the full policy before placing your order. For complete details on returns, exchanges, and eligibility, please visit our Returns & Exchanges page.
How do I care for my silver jewelry and keep it looking its best? +
To keep your silver jewelry looking bright, polished, and beautiful, we recommend storing it carefully and avoiding direct exposure to water, perfume, lotions, and harsh chemicals. Gentle cleaning and proper storage can help preserve the shine and finish of your piece over time. For complete silver jewelry care instructions and best practices, please visit our Silver Care page.
What payment methods do you currently accept? +
We currently prioritize cash payments to keep the ordering experience simple and seamless. If this is not convenient for you, we also offer secure online payment options upon request.
Please feel free to contact our support team, and we will assist you in choosing the most suitable payment method.
Do you offer gift packaging for jewelry orders? +
Yes, all our jewelry pieces are presented in elegant packaging designed to enhance the unboxing experience. Whether you are purchasing for yourself or as a gift, our packaging reflects the premium quality and luxury feel of our brand.
Can I send my order as a gift directly to someone? +
Yes, you can send your order directly to your loved ones. Simply enter the recipient’s address at checkout, and your jewelry will be delivered beautifully packaged. This makes it a perfect option for birthdays, anniversaries, and special occasions.
Can I get assistance before placing my order? +
Absolutely. Our team is here to guide you before your purchase. Whether you need help choosing the right design, confirming ring size, or understanding customization options, we are happy to assist you in making a confident and informed decision.
Do you provide support after I receive my order? +
Yes, we offer after-sales support to ensure your satisfaction even after delivery. This includes guidance on jewelry care, maintenance, and assistance with eligible services such as resizing or adjustments where applicable.
How can I contact your support team for assistance? +
You can easily reach our support team through our contact page or WhatsApp support for quick assistance. We aim to respond promptly and provide helpful solutions tailored to your needs.
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